Employees are only as good as their leaders, said Chick-fil-A Franchisee Scott Reed. The owner of a Georgia location spoke on a panel about employee training this week at Retail Customer Experience Executive Summit in Minnesota. "Leaders create vision, culture and atmosphere and have great energy," Reed said. "Leaders see the culture they're trying to create, so find that person and free him up to spend tons of time to pour into others. Leaders attract other leaders, and you'll soon have leaders in all your stores." It's also important to build up employees so they feel respected and will want to do a good job. Reed does this by simply saying "please" and "thank you for a job well done." He also comes up with creative incentives and reward plans. For example, he has a box of CDs and DVDs on customer service and leadership and gives employees $10 each time they take one home and listen to it. It's also very important to Reed that his store managers are happy."Does the leader of your unit have an incredible job?" he asked the audience. "Is it a job you would you love to have? It should be. I love my job, and I want it to be a business where I'd want my daughter to work." The only way to create such a positive work environment is to find leaders who are also in the business of developing people, not just running day-to-day operations. The panelists also discussed how customer feedback and proper training leads to consumer-focused employees. Read Full : Employees are only as good as their leaders | QSRweb.com
Sunday, 14 August 2011
Employees are only as good as their leaders | QSR Web
Employees are only as good as their leaders, said Chick-fil-A Franchisee Scott Reed. The owner of a Georgia location spoke on a panel about employee training this week at Retail Customer Experience Executive Summit in Minnesota. "Leaders create vision, culture and atmosphere and have great energy," Reed said. "Leaders see the culture they're trying to create, so find that person and free him up to spend tons of time to pour into others. Leaders attract other leaders, and you'll soon have leaders in all your stores." It's also important to build up employees so they feel respected and will want to do a good job. Reed does this by simply saying "please" and "thank you for a job well done." He also comes up with creative incentives and reward plans. For example, he has a box of CDs and DVDs on customer service and leadership and gives employees $10 each time they take one home and listen to it. It's also very important to Reed that his store managers are happy."Does the leader of your unit have an incredible job?" he asked the audience. "Is it a job you would you love to have? It should be. I love my job, and I want it to be a business where I'd want my daughter to work." The only way to create such a positive work environment is to find leaders who are also in the business of developing people, not just running day-to-day operations. The panelists also discussed how customer feedback and proper training leads to consumer-focused employees. Read Full : Employees are only as good as their leaders | QSRweb.com